Service design, strategic design and leadership coaching for organisations driven by purpose and possibility, helping good work become great.
Say helloWe partner with organisations driven by purpose and possibility, bringing together design thinking, strategic action, and authenticity to help good work become great.
Designing a shared digital service across the Reducing Reoffending area, replacing fragmented paper-based approaches so people leaving prison get better support into work, moving the service from Discovery to Alpha.
One-to-one leadership coaching for founders, CEOs and CTOs across Zinc’s mission-driven venture builder, helping technical and mission-led leaders build with clarity, confidence and resilience.
Bringing community voices into the co-design of digital skills for employability, and shaping a more strategic way of working with funders and centres, so digitally excluded people get better support into work.
Helping senior leaders and the Operating Model team use service design to reduce cost, improve efficiency, and create better experiences for customers and colleagues, while building service design capability across the organisation.
Redesigning the Prisoner Profile, Home and Navigation for the service replacing a legacy prison management system, helping frontline staff find accurate information in seconds across 25+ connected services.
Making sense of Living with Covid services within a fragmented service landscape, creating a service taxonomy connecting missions, threats, user needs, services and products, and supporting decisions on retiring pandemic services.
Working with the founder of a research operations platform built around ethical consent, clarifying the product vision and redesigning customer onboarding to reduce time to value for teams including the BBC, Nielsen Norman Group and Co-op.